FAQ

How does this work?

You pick a package.
You fill out the new client intake with no obligation.
Within 3-5 days your planner will provide you with the available options for your day.
You choose your destination and set up a call with your planner and they will discuss next steps.
We plan, you relax!

How does payment work?

To hold your date and secure initial services you will pay a refundable $249 deposit. This deposit is refundable for 14 days. Please note that once your contract is created, your $249 deposit becomes non refundable and goes towards the services rendered in the processing of such.
In 14 days you will pay a non refundable deposit in the amount of around 50% of your package choice to hold your date and secure services indefinitely.
Final balance will be due 45 days prior to ceremony. If your event is a rush order, payment will be due immediately within securing services.

All payments are processed through a secure third-party payment processor. We do not store your credit card information and you will always have control of what payments you make and when. You can also chat with your planner if you would like to have a different payment structure initiated.

What are the travel fees for?

Travel Fees are in place for some of our locations that are a bit farther out. They cover the gas & time for our team members to get to that location.

What are the legal fees used for?

In regards to legal fees, these fees are subject to change depending on where your destination is. Legal fees will be discussed with client prior to adding it to the package of the clients choice and will be used for the reasons of obtaining a legal marriage. Reasons such as but not limited are: acquiring a regions requirements, Blood tests, translation of documents etc. The legal fees themselves are not part of the package as they are not necessary for everyone. If this is something that will be helpful to you, it will be suggested by your planner.

Can I have guests?

This is a celebration right? Bring as many family and friends as you want on your big day. We know how important this is to some of our clients so we have no guest limits with any of our packages.

What is your postponement policy during COVID?

We understand the concern around the coronavirus at this time and we are dedicated to being flexible and working with our clients. We have a few different options in place:

Reschedule/postpone your ceremony
The ability to switch to a location that is closer to you

The deposit is non-refundable, but can be applied to a different location or date (FEES MAY APPLY).

What happens if it rains or there is bad weather on my special day?

In the event of rain, we have a few options:

Wait for the weather to pass (which it typically does pretty quickly)
Reschedule for another day
Move the ceremony to your hotel or another convenient setting

Some of our couples even choose to have their ceremony in the rain and get some gorgeous photos out of it.

What does the Customer Experience Manager do?

Our managers will work directly with you as a remote planner for your special day. They will:

Assign and manage your vendors.
Apply for any necessary permits that we’re allowed to apply for.
Give advice on obtaining your license.
Manage all of your payments and itineraries.
Plan and put together your ceremony while being available to answer any and all of your questions.
Provide local recommendations.

What is the Personal Site Facilitation service?

Personal Site Facilitation - Unlock a Stress-Free Ceremony!

Available in the US, Canada and Europe.

What’s included:

Marriage License Assistance
We will assist you with information on where and how to obtain your marriage license
Scout Coordination
We will prep your spot, ensuring it’s perfect for your ceremony
Third-party vendor coordination
This feature enables your planner, local teams, and vendors to collaborate on the same planning thread. Additionally, any third-party vendors you’ve included in your package can be added to your Google invite and itinerary uploads for a clear visualization of your event
Weather Backup Plan
Be prepared for any forecast with our contingency plan
Ideal Ceremony Location
We will find the perfect spot for your vows
Park Pass Assistance
We will assist you in obtaining information on where and how to obtain park passes
Photo Compliance
We will handle photography regulations for stunning photos
A Meeting Spot
We will assist in coordinating a meeting spot for you and all your vendors
Easy Parking
We will manage parking

🏷️ $875.00 USD, Tax Included

You have the option to forgo our service, but in doing so, you’ll assume full responsibility for all the nuances of your event. Opting out means taking charge of every detail and potential challenge that may arise during your event. Our Personal Site Facilitation makes it less stressful and brings you peace of mind.

Do you organize receptions after the ceremony?

We focus on the ceremony itself - we’d be happy to offer up some recommendations, but ultimately, the organization lands on you for a reception.

How do I get a refund of the refundable initial deposit?

If you answer ‘no’ to these four questions, you may be eligible for a refund, and you can simply ask your planner for assistance:

Has it been 14 days since I made the payment?
Is/was this a Rush Order (the initial deposit was paid less than 45 days before your event)?
Was your Google Calendar itinerary created?
Has my planner already supplied me with a contract?

If you answered ‘yes’ to any of these questions, you are NOT eligible for a refund.

Please Note: Although your package may provide the location for you ceremony, this does not include any special use permits, day passes etc for such space. Please be prepared to not only provide this for your self as a couple, but to any and all vendors that are a part of your day as well.